Privacy Policy
Last updated: 22 September 2026
Ashley May / The Frequency Retreat respects your privacy and is committed to handling your personal information carefully, lawfully and transparently. This notice explains what information may be collected, why it is needed, how it is used and the choices and rights you have.
Who is responsible for your information?
Ashley May / The Frequency Retreat is responsible for the personal information described in this notice. The business is based on the outskirts of Cambridge. For privacy questions or requests, please use the contact form.
What information may be collected?
- Contact information such as your name, email address and telephone number.
- Booking, appointment, payment and gift-voucher information.
- Messages, enquiries and information you choose to provide.
- Consultation information and treatment preferences.
- Where necessary for safe and appropriate treatment, relevant health, medical-history, contraindication, medication, allergy, pregnancy or wellbeing information.
- Records reasonably needed to provide coaching or wellbeing services.
- Technical website information such as device, browser, cookie or analytics data where the website tools in use collect it.
Why is this information used?
- To respond to enquiries and arrange appointments.
- To provide requested services and administer bookings, payments, packages or subscriptions.
- To check treatment suitability, identify possible contraindications and adapt or decline treatment where appropriate.
- To maintain appropriate business and financial records.
- To operate, secure and improve the website and services.
- To send marketing only where there is a lawful basis and to respect any opt-out.
Lawful basis and health information
Different lawful bases may apply depending on how information is used, including taking steps at your request before entering a contract, performing a contract, complying with legal obligations and legitimate interests in running and protecting the business. Where health information or other special-category data is collected, an additional lawful condition will apply. Where explicit consent is relied upon, it will be requested clearly and separately where required.
How information is shared
Personal information is not sold. It may be shared only where reasonably necessary with trusted service providers used to run the businessā€”for example website and booking, payment, email, accounting or secure technology providersā€”or where disclosure is required by law. Some providers may process information outside the UK, in which case appropriate safeguards will be used where required.
How long information is kept
Information is kept only for as long as reasonably needed for the purpose for which it was collected, including legal, tax, insurance, professional and record-keeping requirements. Sensitive consultation or health information is not retained longer than necessary.
Security
Reasonable administrative and technical measures are used to protect personal information against loss, misuse, unauthorised access or disclosure. Access to sensitive consultation information is limited to those who genuinely need it.
Cookies and website technology
The website may use cookies or similar technologies. Strictly necessary cookies may be required for the site to function. Where non-essential cookies or analytics are used, visitors will be given appropriate information and choices through the websiteā€™s cookie controls.
Your data-protection rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, and portability of certain information. Where processing is based on consent, you can withdraw that consent, although this does not affect processing that was lawful before withdrawal. To make a request, use the contact form.
Complaints
If you have a concern about how your information is handled, please contact Ashley first so the issue can be considered. You also have the right to complain to the UK Information Commissionerā€™s Office (ICO).
Changes to this notice
This privacy notice may be updated from time to time to reflect changes to the website, services or legal requirements. The latest version will be published on this page with the date it was updated.
